Refund policy

At Aaloo Approved, we carefully check and pack every product before dispatch to ensure that it reaches you in good condition. However, in the unlikely event that you receive a damaged or defective product, we are happy to assist you in accordance with the policy below.

1. No Exchange Policy

We currently do not offer exchanges for any product.

If you receive a damaged or defective product, you may be eligible for a return and refund, subject to the conditions mentioned below.

2. Returns for Damaged Products

Returns are accepted only if the product is received damaged or defective.

To be eligible for a return:

  • The damage or defect must be reported to us within 48 hours of delivery.

  • A complete unboxing video is mandatory for any damage/defect claim.

  • The unboxing video must clearly show the original, unopened package, all sides of the package, the opening of the package, and the product received.

  • The video should be continuous and unedited.

  • Customers may also be required to provide photographs or additional videos of the damaged/defective product.

  • The product, packaging, accessories, tags, manuals, and other items included with the order must be retained and returned in the condition received.

Claims without a valid unboxing video may not be accepted.

3. Return Shipping

For an approved return of a damaged or defective product, the customer will be required to self-ship the product back to Aaloo Approved using a reliable courier service.

The return shipping cost will be borne by the customer initially.

Once the returned product is received and inspected, Aaloo Approved will determine whether the product qualifies for a refund. Where the damage/defect is confirmed and the return is approved, the eligible return shipping cost may be reimbursed against a valid courier receipt, subject to our approval.

4. Return Approval & Inspection

All return requests are subject to verification and inspection.

Once we receive the returned product, our team will inspect the product and packaging to verify the reported damage or defect.

A return may be rejected if:

  • The product is not actually damaged or defective.

  • The damage appears to have occurred after delivery due to misuse, improper handling, or normal wear and tear.

  • The required unboxing video is not provided or does not clearly establish the condition of the product upon opening.

  • The product or its packaging has been intentionally altered or damaged.

  • Any component, accessory, tag, manual, or packaging material is missing.

The decision regarding eligibility for a return/refund will be made after inspection.

5. Refund Policy

If your return is approved, the eligible refund will be processed after the returned product has been received and inspected.

The refund will generally be issued to the original payment method used for the purchase.

Please allow the applicable processing time for the refund to reflect in your account after it has been initiated.

Shipping charges, if any, may be non-refundable unless the return is approved due to a confirmed damaged or defective product.

6. No Cancellation Policy

Once an order has been placed, cancellation requests are not accepted.

Please carefully review your order details, delivery address, product selection, and quantity before completing your purchase.

7. No Returns for Change of Mind

Returns are not accepted for reasons such as:

  • Change of mind

  • Product no longer required

  • Ordered the wrong product

  • Incorrect size/colour/variant selected by the customer

  • Product not meeting personal expectations

  • Any reason other than a confirmed damaged or defective product

8. How to Raise a Return Request

To report a damaged or defective product, please contact us within 48 hours of delivery with:

  1. Your order number

  2. A complete, unedited unboxing video

  3. Clear photographs of the product and packaging

  4. A brief description of the damage/defect

Our team will review the information and guide you through the next steps if the return is approved.

9. Contact Us

For return or refund-related queries, please contact us through the contact details provided on our website.

Aaloo Approved reserves the right to modify this Return, Refund & Cancellation Policy at any time. Any changes will be updated on this page.